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Frequently Asked Questions

There can be many questions when it comes to taking on a new adventure. We have added many of the common questions below but please feel free to contact us for any questions that are not addressed here at support@mvp-intl.com

Account FAQ

Yes! The main priority in the early stages of sign ups is to confirm the player spots. We will need to know about additional family members approximately 120 days out from the trip. 

No, you can sign up your athlete and another family member and change who that is later. We will need to know approximately 60 days ahead who that individual is so we can make sure that our vendors get the right information and there are not logistical issues later.

You can select to pay in full, 50/50, or monthly. 

You can pay via check, e-check, or credit card. The E-Check has a transaction fee of 1.5% credit cards have a transaction fee of 3.5%.

Please make sure to read the terms and conditions that you agree to for your specific trip as you register, enroll, and pay for your trip. The specific timelines and circumstances can vary from trip to trip.

With that in mind, there is a timeline of which your deposit and installment payments become non-refundable. This amount increases as the trip departure date approaches. There is currently a risk-free enrollment window for all 2021 and 2022 trips. After that period, there will be set dates in relation to your trip departure date in which there would be increased cancellation fees.

We begin planning the trip before you enroll to ensure the highest quality service at the best possible rates. Because of this, MVP incurs substantial costs and expenses to plan, prepare, and pre-pay deposits with our suppliers. These expenses include staff to create the experience, support members to help aid you through the trip sign up process, international travel, sports staff members, and group leaders who provide the actual experience.

The refund option allows us to partially cover the irrecoverable costs invested in your trip as well as the investments in managing the itinerary and experience itself. These costs increase significantly as the date of the trip approaches.

This refund option is top of the industry when it comes to group travel operators and is just one of multiple options you get when it comes to making a decision about withdrawing from your trip.

COVID-19 FAQ

First, we’re making temporary exceptions to our cancellation policy to offer additional flexibility for customers planning tours in 2021 and 2022. This flexibility gives you peace of mind to sign up without the concern of making an irreversible investment.

Additionally, MVP is prepared to lead with excellence in the ‘new normal’ of travel, tourism, and sports. MVP has extensive relationships with leading authorities in both the sports and tourism industries, which are helping to guide the way on how to run exceptional experiences.

With our vast international sports relationships and well-established connections with some of the largest airline, hotel, transportation companies, global governmental agencies, and health organizations, we are actively adapting to a world with enhanced safe travel.

We will follow the most up to date guidance and governance on this matter. The protocols provided by the CDC and governing bodies on this are consistently updated and we will continue to turn to this guidance to ensure that any potential risks of illness or positive tests are handled appropriately.

At the current moment, there are too many factors that will change between now and the date of the event for us to be able to provide an exact plan of action.

While each country is improving how it is handling Covid and has a better understanding on the necessary health and safety protocols, we are still in an ever-evolving landscape. With that, we are monitoring global current events on a daily basis.  In the event that international and domestic travel bans, restrictions, governmental orders, and public health advisories are not lifted in time for your tour to depart as scheduled, or other external events present circumstances such that the experience does not meet our health, safety and quality standards, we will notify you no later than 90 days prior to departure. If we find that the circumstances require further assessment, we will notify you and provide you with an updated timeline.

If your trip is postponed, our leadership team and coaches will actively work to provide you with the best alternative options. If you originally enrolled in a summer 2020 trip, you have the option to apply any paid amounts to your re-scheduled 2021 trip or other trip with MVP. For new trip enrollments for the 2021 or 2022 season, you will be provided flexible options that include a ‘risk free enrollment period’ as well as the flexibility to apply funds towards other MVP trips and events at a later date. The risk free enrollment period will be clearly defined during your trip enrollment meeting or conversation with the MVP team as well as in the registration details.

If your trip is not postponed, but it is outright cancelled, then you will receive a full refund for all funds paid including the non-refundable deposit. Please contact support@mvp-intl.com for any specific questions.

While each trip, destination, and implied governing policies will differ, MVP will create a safe travel plan for each trip. At the current moment, this plan includes pro-active health and safety protocols, including:

  • Physical distancing while in group events
  • Wearing masks while in group events
  • Providing of hygiene measures such as hand sanitizers and wipes
  • Modifying itineraries to avoid large crowded spaces
  • Modifying itineraries to include more outdoor options
  • Negative tests before departure

There will be additional or modified policies based on the specific trip you enroll on.

We will be considering a variety of factors surrounding the viability of ensuring a safe, healthy, and fun experience. Some of those factors would be: 

  • Outside Counsel – Guidance with outside counsel from various trusted entities such as the CDC, USTOA, ASTA, Mintz Levin, as well as local medical professionals both in the mainland US and on the island. 
  • Vaccines & Treatments – We will be monitoring the progression of vaccinations and treatments as it pertains to how this impacts the decisions and guidance provided by various governing bodies. 
  • Quarantine Requirements – We will be the current state of any potential quarantine restrictions that may or may not exist as a result of increased understanding of the virus and best practices. 
  • Diagnostics & Testing – We will be paying close attention to the ability to accurately test, trace, and identify positive cases. 
  • Destination & Recreational Restrictions – We will be evaluating any restrictions or limitations that exist when it comes to entering the destination and participating in the incredible experiences that would typically be enjoyed during normal times. 
  • Sport Restrictions – We will be evaluating the state of youth sports both in our local area and the destination.

We will be adhering to guidelines and best practices set by the CDC, State Department, and local health authorities. While it is not possible for anyone to know exactly what the provided protocols will be by the time of the trip, we will be taking measures to ensure that the trip can be run safely. If testing before the trip is required, then we would include that as a measure to ensure the safety of your experience with us.

Fundraiser FAQ

Please see the fundraising page link here! 

Sport FAQ

Washing uniforms is something that is done on an individual basis on the tour. We always suggest bringing extra pairs of multi-use apparel items such as compression shorts, training apparel, etc. Many participants simply wash their items at the hotel in their room, or, in some cases families will take items to a local laundromat. Our tour staff can help guide you on where to go to get that done. 

All players will get ample playing time. While the goal is always to compete and win, our priority is that players get a great experience in their game or event. No one is investing in an experience with us to go across the world to sit on the bench.

This varies by trip, but in most cases the group will be a mix of hand-selected players and families that will participate on the tour. In most cases, some players know each other but no one knows everyone going in and that is part of the beauty of travel! A trip is one of the best ways to create new friendships through shared unique experiences. Even for those who typically feel shy, an MVP trip is a great way to get out of your comfort zone!

This varies greatly depending on sport, location, and skill level of our team. Please speak with your enrollment coordinator or contact us for questions about this directly.

In many cases there will be training before the trip! Please talk with your enrollment coordinator to understand what the pre-trip training will look like for your group.

Travel FAQ

Absolutely! The trip is designed intentionally for all members of the family from little sister to grandpa! This is an invitation for you and any family members or friends that you would like to travel with.

Absolutely! We always encourage participants to get the most of their experience. You can book a few nights before/after at the group hotel. This information will be announced several weeks before your departure.

If you wish to upgrade, we suggest booking directly with the airline on your own.

We do our absolute best to ensure that families that wish to room next to each other or have an adjoining door are able to do so. In the vast majority of cases this is not an issue.

If you wish to use airline points/miles, you are absolutely able to do so on your own. We are unable to accept points/miles for group bookings. For hotels, you are unable to use points as the room blocks are made on group contracts. While this gets great deals that you can never get as an individual, it does eliminate the possibility of using points.

Nope! All transportation is included in your trip package. There is no need to rent a car on any MVP trip unless you decide to extend or arrive early and wish to do so.

You are not forced to do anything you don’t want to! There is also free time built into the trip to do things in your own down time. That being said, participating in group activities is a tremendous part of the experience and highly recommended! 

This varies trip by trip and will be covered by your trip enrollment coordinator. In almost all cases for youth team trips, a parent will either be required or highly encouraged. In the event that a parent cannot directly attend for a participating athlete who is a minor, a notarization form will need to completed. Additionally, we ask that the parents of that athlete coordinate with another participating family to ensure that there is a guardian there for their child. MVP’s staff is there to help coordinate, however we want to make sure participants are aware that the trips do not work like a typical school field trip.

Our travel team has a checklist of over 20 different items that we are looking for in our hotels. In addition, we attend various travel industry events and visit the hotels in person before selecting them. The hotels are an essential part of a good trip. On almost all tours, MVP participants will be staying in 4-5* centrally located hotels and resorts. For city-based tours we will put you centrally located and walking distance to main attractions. For island/beach tours, you will typically be beach-front at an incredible resort. 

A few things that are really important to us are… air conditioning, prime locations, clean and modern amenities, swimming pools when possible, great breakfasts, proximity to restaurants, shops, and bars, the hotel staff, and room sizes.

On most trips, we will provide the option to book the group airfare. This will always be a roundtrip economy airfare ticket that includes 1 checked bag. You can also choose to book the ‘Ground’ or ‘Land Only’ package which means that you book your own airfare. In this event, you will either meet the group upon arrival at the airport or a designated meeting point.

Questions Not Answered?

Chat with us below or send in an email to

support@mvp-intl.com

World Class Experiences

MVP International prides itself on organizing world class experiences through the combination of sports, culture, and travel. What makes these experiences so powerful are the individual defining moments that arise and are the source of countless standout lifetime memories.

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